Refund policy

No Returns & No Refunds Policy

Due to the nature of our clay products and for hygiene and safety reasons, all sales are final.

We do not accept returns, exchanges, or offer refunds once an order has been shipped or delivered. This policy helps ensure the quality and integrity of every product we provide to our customers.

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery. Please include your order number and clear photos of the package and product so we can review the issue and, where appropriate, provide a replacement or another suitable resolution.

Please review your order carefully before completing your purchase, including your product selection, quantity, and shipping address.

By placing an order, you acknowledge that you have read and agree to this No Returns & No Refunds Policy.

Thank you for your understanding and for supporting our business.