Shipping policy

Shipping Policy

Thank you for choosing us. We take great care in preparing and packaging every order to ensure it arrives safely and in excellent condition.

Order Processing

Orders are processed within 1–3 business days and are dispatched on Mondays, Wednesdays, and Fridays, excluding UK public holidays.

Orders placed after our processing cut-off on a dispatch day will be shipped on the next scheduled dispatch day.

During periods of high demand, processing times may be slightly extended. If there is a significant delay with your order, we will contact you as soon as possible.

Cancellation Policy

Orders can be cancelled within 24 hours of purchase for a full refund. After this window, orders may have already been processed and prepared for dispatch.

To request a cancellation, please contact us as soon as possible at [Claypican@gmail.com]. We'll do our best to accommodate your request, but we cannot guarantee cancellation once an order has been fulfilled.

If your cancellation request is successful, your refund will be processed to your original payment method within 5–10 business days.

Shipping Method & Rates

All UK orders are shipped via Royal Mail Tracked 48.

Shipping costs are calculated at checkout and displayed before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking number. You can use this tracking information to monitor your parcel’s journey and estimated delivery.

Royal Mail Tracked 48 typically delivers within 2–3 working days after dispatch. Please note that this is an estimated delivery timeframe and is not guaranteed.

Delivery Delays

While we aim to dispatch every order on schedule, occasional delays may occur due to circumstances beyond our control, including severe weather, public holidays, industrial action, or Royal Mail service disruptions.

We appreciate your patience should any unexpected delays arise.

Incorrect Shipping Information

Please ensure that your delivery address is complete and accurate before placing your order.

We are unable to accept responsibility for orders shipped to an incorrect address provided at checkout. If a parcel is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

Lost or Missing Parcels

If your parcel has not arrived within a reasonable timeframe, please contact us so we can assist you. We will work with Royal Mail to investigate the issue and provide an appropriate resolution where applicable.

Questions

If you have any questions regarding your order or our shipping policy, we’re always happy to help. Please contact us, and we’ll respond as soon as possible.